*Please note FULLO FONESIE is closely monitoring the developments related to COVID-19 and adhering to all regulations and guidelines from the World Health Organization and local public health authorities.
To ensure the welfare of our employess we are taking extra precautions to avoid contamination and returned products will be stored for a recommended period of 3 days before they being processed.
To accommodate during this challenging times our return period has been extended to 60 days.*
Returns Information
Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact. You must notify us in writing that you are returning your purchase within 28 days, beginning the day after the day on which you receive the product.
Please ensure that you also return any free gifts that are associated with your return items or the related order. If the free gift isn’t returned, then we reserve the right to deduct the value of the free gift from your refund.
We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey.
Please note that we do not accept returns of personalised products.
It is your responsibility to return unwanted item(s) to Fullo Fonesie at our address at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Fullo Fonesie will exchange your products at no charge, one-time. Subsequent exchanges are the responsibility of the customer.
We will refund you by the same payment method used to make the original order. If you have not received your refund after this time, please contact our Customer Care Team and we will be happy assist you.
Please note that we reserve the right not to accept orders from customers with unusual or suspicious returns behaviour.
