Informations about payments

When will I be charged?

If your card is authorised, payment will provisionally be taken from your account immediately by your card issuer.

Once your order is despatched, Fullo Fonesie will take payment for your order.

Which exchange rate do you use?

All of our products are priced in EUR and then translated using up-to-date exchange rates.

We regularly review these rates, but in order to keep our pricing as simple as possible we change them on an infrequent basis.

If you are not 100% happy with our conversion rates, please feel free to place your orders in EUR.

In this instance, your payment provider will convert your purchase price to your local currency upon completion of the transaction. 

Why has my payment method been declined?

Please check the card details you have entered including expiry date, billing address and security code.

If all of these are correct your card issuer may have declined your payment.

As card issuer’s do not share this information with us it is advisable that you contact your card issuer directly.

You may be prompted by your bank to add a 3D secure verification password at the end of your payment.

3D secure is an additional security measure for online credit and debit card transactions (Visa and Mastercard). It is controlled by Visa and Mastercard.

If you are having problems remembering your password, please contact your credit card company in order to reset your password or simply request a password reset at the point of verification.